s99may Privacy Policy

1. Information We Collect

s99may collects various categories of personal information to ensure our platform operates securely, complies with licensing requirements, and can deliver the best experience to every player. This data collection is necessary to fulfil our obligations under the international licensing framework governing s99may's operations.

1.1 Identity Information

During the account registration and identity verification (KYC) process, we collect:

• Full name as stated on the identity card (MyKad) or travel document
• Identity card number (MyKad) or passport number
• Date of birth — players must be aged 21 and above to open an account
• Current residential address, including postcode and state
• Registered mobile phone number
• Active email address

1.2 Financial Information

To process deposits and withdrawals, we need to collect information related to the payment method you use, which may include your e-wallet account number, FPX bank account details or crypto wallet address. All financial information is processed through secure, encrypted channels.

1.3 Technical and Usage Data

Our platform automatically records technical data when you browse s99may, including:

• Your device's IP address
• Browser type and operating system version
• General location data based on IP address
• Pages visited, session duration and actions taken
• Game transaction records and betting history

2. How We Use Your Information

Every piece of data we collect is used for a legitimate and necessary purpose. s99may does not use your data for purposes unrelated to platform operations.

2.1 Account Management and Verification

Your personal information is used to create and manage your account, verify your identity as part of the KYC process required under our international licence, and process deposits and withdrawals securely. This KYC process ensures that the s99may platform is only accessed by individuals who meet the age and legal eligibility requirements.

2.2 Security and Fraud Prevention

Usage and technical data help us detect suspicious activity, prevent fraud, counter money laundering, and maintain the integrity of the platform. This protects all players and the reliability of s99may's services.

2.3 Service Improvement

We analyse usage patterns in aggregate — not at an individual level — to understand how players interact with the platform, improve the user interface, enhance technical performance, and consider adding new games or services.

2.4 Service Communications

We use your contact information to send important account-related notifications, such as transaction confirmations, security alerts and policy updates that affect your account usage. Marketing messages are only sent with your consent.

3. Information Sharing

s99may treats your personal information with full confidentiality. However, there are limited circumstances where sharing data is necessary or required.

3.1 Third-Party Service Providers

We work with trusted third parties to support s99may's technical operations, including payment processing providers, identity verification service providers, and gaming technology platforms. All these partners are bound by strict confidentiality agreements and are only permitted to process data for specified purposes.

3.2 Legal and Regulatory Requirements

s99may may disclose personal information when required by law, court order, or direction from a regulatory authority with jurisdiction under our international licence.

3.3 Prohibition on Data Sales

4. Cookies and Tracking Technology

The s99may website uses cookies and similar tracking technologies to improve platform functionality and your browsing experience.

4.1 Types of Cookies Used

• Session Cookies: Required to maintain your login session while browsing. These cookies are deleted automatically when you close your browser.
• Preference Cookies: Stores your preferred settings such as interface language and display settings.
• Analytics Cookies: Collects aggregated data on platform usage to help us understand traffic patterns and improve our services.
• Security Cookies: Helps detect and prevent fraudulent activity or unauthorised access.

4.2 Cookie Controls

You can manage or block cookies through your browser settings. Please note that blocking all cookies may affect certain functions of the s99may platform, including the ability to stay logged in.

5. Data Security

Keeping your personal information secure is a top priority for s99may. We use multiple layers of technical and operational protection to reduce the risk of unauthorised access, disclosure, or data loss.

5.1 Technical Measures

• All communication between your browser and s99may's servers is protected by SSL/TLS encryption
• Sensitive data is stored in encrypted format using industry standards
• Intrusion detection systems monitor platform activity at all times
• Data segregation ensures financial information is processed separately from general profile data

5.2 Internal Access Controls

Access to player personal information within the s99may organisation is restricted based on a minimum-necessity principle. Staff granted access are bound by strict internal confidentiality policies, and all access is logged for audit purposes.

6. Your Rights Regarding Personal Data

As a data subject, you have certain rights regarding the personal information we hold. s99may respects and facilitates the exercise of these rights.

6.1 Right of Access

You have the right to request a copy of the personal information we hold about you. Data access requests can be submitted through our customer support channels and will be processed within a reasonable period.

6.2 Right to Rectification

If you find that the personal information we hold is inaccurate or outdated, you have the right to request a correction. For information that can be self-updated, you may do so directly in your account profile settings.

6.3 Right to Erasure

Under certain circumstances, you may request the deletion of your personal information. Please note that some data may need to be retained to fulfil legal obligations, regulatory requirements, or fraud prevention purposes for periods specified by our licensing.

6.4 Right to Object

You have the right to object to the processing of your data for direct marketing purposes. Such requests will be actioned without delay.

6.5 How to Exercise Your Rights

To submit any request relating to your personal data rights, please contact the s99may support team via 24/7 live chat or by email at [email protected], stating the type of request and your account information for identity verification.

7. Data Retention Period

s99may retains personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by law and regulatory obligations.

• Active Account Data: Retained for the duration your account is active and for a number of years after account closure to meet regulatory requirements
• Financial Transaction Records: Retained for the minimum period set by our international licensing for audit and compliance purposes
• Log and Technical Data: Retained for the period required for security and fraud detection purposes
• Support Communications: Customer support interaction records are retained for reference and service quality improvement

Once the retention period has ended, your personal data will be securely deleted or anonymised.

8. Links to Third-Party Websites

The s99may platform may contain links to related third-party websites or services, such as game providers or payment channels. This Privacy Policy applies only to information collected directly by s99may.

s99may is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of any third-party website you visit separately.

9. Changes to This Privacy Policy

s99may reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or the expansion of platform services.

Any material changes to this policy will be communicated to you via an in-platform notification or by email to the address registered to your account. The updated effective date will always be displayed at the top of this document.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by s99may, please contact us through the following channels:

We aim to respond to all privacy-related enquiries in both Malay and English. Data rights requests will be handled by the responsible team and you will receive a response within a reasonable period.