s99may Terms and Conditions

1. Introduction

These terms and conditions ("Agreement") constitute a legally binding contract between you ("User") and s99may ("Platform", "we"). This Agreement governs your access to and use of the s99may.net website, including all services, games, features, and content available on it.

s99may provides an online casino and sports betting platform covering slots, live casino, sportsbook, crash games, and various other game options to eligible users. The platform operates under international licensing and complies with the licensing standards set by the relevant authorities.

This document should be read together with our Privacy Policy and Responsible Gambling Guide, which also form part of the overall agreement between you and s99may.

2. Account Registration

To use s99may services in full, you are required to register an account by providing accurate, complete, and up-to-date information. Information required during registration includes your full name as stated on your MyKad, an active mobile number, a valid email address, and relevant identity verification details.

You agree that:

• All information provided during registration is true and accurate;
• You will update your personal information if any changes occur;
• You will not share your account or allow any other party to use your account;
• You are the sole owner and authorised user of the registered account;
• Keeping your account password confidential is entirely your own responsibility.

s99may reserves the right to carry out identity verification (KYC) at any time. Failure to submit the requested verification documents within the specified period may result in temporary suspension or closure of the account.

3. Deposits and Withdrawals

s99may processes all financial transactions through secure, approved payment methods. Methods currently available are Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrency including USDT, BTC, and ETH.

General transaction terms:

• The minimum amount for each deposit is RM50;
• The minimum amount for each withdrawal is RM50;
• Withdrawals will be processed within one hour once all required verifications have been completed;
• All deposits and withdrawals must use a payment method registered in the same name as the user's account;
• s99may reserves the right to request additional verification documents for any transaction deemed to require further review.

Funds in a user's account belong to the user and may be withdrawn at any time subject to fulfilment of any applicable wagering requirements. s99may does not charge any processing fees on standard transactions.

4. Bonuses and Promotions

s99may offers various types of bonuses and promotions to new and existing users. All bonuses are subject to wagering requirements and the specific terms set for each promotion.

Welcome Bonus: New users are eligible to receive a welcome bonus of 200% of their first deposit amount, up to a maximum of RM1,000. This bonus is subject to a wagering requirement of 15 times the bonus amount received. For example, a deposit of RM100 will generate a bonus of RM200 with an account balance of RM300, and the wagering requirement to be met is RM200 × 15 = RM3,000.

General terms for all bonuses:

• Bonuses cannot be withdrawn until the wagering requirements have been fully met;
• Bonuses are only valid for use within the period specified for each promotion;
• s99may reserves the right to cancel a bonus if there is evidence of misuse or fraud;
• Using multiple accounts to claim bonuses repeatedly is prohibited;
• The s99may VIP programme offers weekly cashback: Bronze members receive up to 0.4%, Silver up to 0.8%, and Gold up to 1.2%.

5. Game Rules

All games available at s99may are governed by the rules and procedures set by their respective game providers. Game results are final and cannot be disputed unless there is clear evidence of a verifiable technical error.

Users agree that:

• Game results generated by a certified Random Number Generator (RNG) are final;
• The use of automated software, bots, or any third-party tools to play is strictly prohibited;
• Any attempt to exploit technical vulnerabilities in a game is a serious breach of these terms;
• s99may reserves the right to void any bets or winnings obtained through unfair means or technical errors.

In the event of a technical disruption during a game session, s99may will endeavour to resolve the issue within a reasonable time. Bets being processed at the time of the disruption will be settled in accordance with the policies of the platform and the relevant game provider.

6. Prohibited Conduct

The following conduct is strictly prohibited on the s99may platform and may result in account suspension or closure, as well as legal action:

• Registering more than one account or using another person's identity;
• Using funds obtained through illegal means for deposit activities;
• Attempting to launder money through the s99may platform;
• Exploiting technical errors or bugs in the system;
• Colluding with other players to cheat in live casino games or sports betting;
• Using a VPN or proxy to conceal your true location or identity;
• Threatening, abusing or harassing support staff or other players;
• Spreading false information about the s99may platform.

7. Personal Data Protection

s99may is committed to protecting the privacy and personal data of all users. Information collected during registration and use of the platform is used solely for the purposes of operating the service, verifying identity, preventing fraud and complying with legal requirements.

You have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate information;
• Request deletion of your data under certain permitted circumstances;
• Withdraw consent for marketing communications at any time.

Further details on how we manage your personal data are available in the s99may Privacy Policy.

8. Limitation of Liability

To the extent permitted by law, s99may is not liable for any indirect, consequential or punitive losses arising from the use of this platform. s99may's liability in any circumstance is limited to the amount deposited in the user's account for the relevant period.

s99may does not guarantee that:

• The platform will operate without interruption or error at all times;
• Information available on the platform is always accurate, complete or up to date;
• The platform is entirely free from viruses or other cybersecurity threats.

Users acknowledge that online gambling involves financial risk and s99may is not responsible for users' betting decisions or losses incurred during play.

9. Changes to Terms and Conditions

s99may reserves the right to modify, add to or amend these terms and conditions at any time. Any changes will take effect once the latest version is published on this website, unless a different effective date is specifically stated.

Users are advised to review this Terms & Conditions page periodically to stay informed of the latest changes. Continued use of the s99may platform after changes are published will be considered acceptance of the updated terms.

Should any significant changes be made, s99may will endeavour to notify active users via email or an in-platform notification.

10. Contact Us

If you have any questions, concerns or complaints regarding these terms and conditions, our support team is ready to assist you.

We provide 24/7 support through two main channels:

• Live Chat: Available directly on the s99may platform, 24 hours a day, 7 days a week, in Malay and English.
• Email: [email protected] — we aim to respond to all enquiries promptly.